We collect information from you when you register on our site, place an order or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Any of the information we collect from you may be used in one of the following ways:
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, financial information etc.) will not be stored on our servers.
Yes - Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow it) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We take pride in our customer service at Roch’s Fresh Foods and this includes not only the quality of our products, but also the speed of our service and shipping. Keeping this in mind, we require that any cancellation or change be made no later than 12.00 noon EST on the day before your scheduled delivery.
We cannot deliver to P.O. boxes or APO/ FPO addresses at this time.
You are responsible for entering correct and complete recipient address information. We will ship, and USPS will attempt to deliver to the address exactly as you have provided it. Entry of incorrect, incomplete, or otherwise invalid addresses may result in delivery delay or failure, for which we cannot be responsible.
To maintain the integrity of our fresh fruit products, we do not require signature proof for orders shipped via USPS service. Due to the perishable nature of our products, we recommend that you ship your order to a location and for a delivery date when someone will be able to receive the order and refrigerate (or enjoy!) upon delivery.
We cannot guarantee a delivery time for any order shipped via USPS service. Any request for a specific delivery time cannot be honored.
For Residential deliveries, please be aware that in the event that someone is not available to receive a shipment sent via USPS, your package will be left in a location deemed by the USPS driver to be secure, at their discretion. USPS may also choose to leave your package with a neighbor.
For Non-Residential (Business-Hospital-School, etc.) deliveries, packages typically arrive no later than the end of the business day. During busy holiday delivery times, packages to a non-residential address may be delivered as late as 5:00 PM. Please be aware that your package will likely be delivered in accordance with standard delivery policies of the business, hospital, school, etc., and may not be delivered directly to your recipient in such cases. USPS deliveries to a non-residential address may be left in a receiving area of the business such as the front desk, security, reception or mail room etc.
In accordance with USPS policy, in certain instances or in certain areas, USPS may make the determination not to leave a package without a receiver signature, at their sole discretion. Please keep in mind that your recipient may also have previously opted to require signatures for all deliveries made by USPS to their location. In these instances, a signature will be required for delivery. This may delay the delivery of your order, or compromise the freshness of our products.
USPS deliveries are available Tuesday through Saturday, excluding certain holidays. Saturday Delivery may not be available in all areas.
We cannot be responsible for any delivery problems or delays resulting from of any of the shipping policies outlined above.
We only want to deliver the freshest products possible to our customers. Our local customers can choose our local delivery service that will provide same day delivery of your gift baskets for a small flat fee. All other customers in the 48 continuous states, can also get fresh food gift baskets delivered by mail.
A Roch’s delivery driver will hand deliver your gift basket for a $6-$12 flat fee if you live within Southeastern Massachusetts.
We will ship your fresh food package to the 48 continuous states using USPS Express (overnight) or Priority Mail (2-3 day).