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Roch's Website Policies
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Privacy Policy
What information do we collect?
We collect information from you when you register on our site, place an order or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To process transactions.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, financial information etc.) will not be stored on our servers.
Do we use cookies?
Yes - Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow it) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our online privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Refund Policy
We will refund your money for any reason up to 10 business days after the order is shipped by applying a credit against your credit card used for the purchase. At the owner's discretion, in some cases a store credit may be given to use for future online store purchases. Refunds beyond 10 business days are at the discretion of the owner. So we recommend you get your refund request in to us by phone or email within the 10 day window.
Return Policy
If a basket is returned you must pay shipping and a $10 repacking charge to have it re-sent. We always repack returned packages because the box is in bad shape by the time it gets back to us. They have been handled many more times than usual during multiple delivery attempts and the return trip back to us. If you want a refund instead of resending a returned basket, we will deduct shipping charges and a $20 restocking fee from the refund.
Shipping Policy
We take pride in our customer service at Roch’s Fresh Foods and this includes not only the quality of our products, but also the speed of our service and shipping. Keeping this in mind, we require that any cancellation or change be made no later than 12.00 noon EST on the day before your scheduled delivery.
We cannot deliver to P.O. boxes or APO/ FPO addresses at this time.
You are responsible for entering correct and complete recipient address information. We will ship, and USPS will attempt to deliver to the address exactly as you have provided it. Entry of incorrect, incomplete, or otherwise invalid addresses may result in delivery delay or failure, for which we cannot be responsible.
To maintain the integrity of our fresh fruit products, we do not require signature proof for orders shipped via USPS service. Due to the perishable nature of our products, we recommend that you ship your order to a location and for a delivery date when someone will be able to receive the order and refrigerate (or enjoy!) upon delivery.
We cannot guarantee a delivery time for any order shipped via USPS service. Any request for a specific delivery time cannot be honored.
For Residential deliveries, please be aware that in the event that someone is not available to receive a shipment sent via USPS, your package will be left in a location deemed by the USPS driver to be secure, at their discretion. USPS may also choose to leave your package with a neighbor.
For Non-Residential (Business-Hospital-School, etc.) deliveries, packages typically arrive no later than the end of the business day. During busy holiday delivery times, packages to a non-residential address may be delivered as late as 5:00 PM. Please be aware that your package will likely be delivered in accordance with standard delivery policies of the business, hospital, school, etc., and may not be delivered directly to your recipient in such cases. USPS deliveries to a non-residential address may be left in a receiving area of the business such as the front desk, security, reception or mail room etc.
In accordance with USPS policy, in certain instances or in certain areas, USPS may make the determination not to leave a package without a receiver signature, at their sole discretion. Please keep in mind that your recipient may also have previously opted to require signatures for all deliveries made by USPS to their location. In these instances, a signature will be required for delivery. This may delay the delivery of your order, or compromise the freshness of our products.
USPS deliveries are available Tuesday through Saturday, excluding certain holidays. Saturday Delivery may not be available in all areas.
We cannot be responsible for any delivery problems or delays resulting from of any of the shipping policies outlined above.
